This document describes the way to setup Call Center Users’ profiles and how the Call Center Users can use the booking engine for making online reservation on behalf of their clients.
Keep in mind that you need to contact our sales team sales@bookonlinenow.net to be informed of the cost of the feature usage.
Contents:
- Configuration Steps
- Step 1: Create the VIP customers category for Call Center (ID =101)
- Step 2: Create a new booking source for agents (optional)
- Step 3: Create Users for Call Center
- Step 4: Connect to Rate Plans
- Make a Reservation from Call Center
- How Call Center works
- Pre-booking Notification email
- Payment Confirmation email
- Statistics
Finally, describes the process used for the client to make a payment or update their credit card.