A user needs to have the granted access to have the ability to cancel/ reject any reservation manually from the extranet of the booking engine.
If your access level is not allowing this process you need to contact support@bookonlinenow.net
Rejection/Cancellation process:
Find the reservation either in Dashboard section ( here we display only the reservations of the last 30 days) OR in the main Reservations section.
Click on the ResNumber.
In the popup window appearing , if you have the permission to cancel/ reject , you will see a RED button named Reject reservation.
Enter a cancellation reason ( this is just an internal for hotel view only reason) and press Reject reservation Button .
If the reservation is a No Show , just before pressing rejection ,click the No show tick box.
When clicking the Reject button .next screen allows you to send the cancellation / rejection email to the client.Having to share extra information ,you are able to write within the voucher box any message of your desire.
Here is a video with a quick guide:
https://www.screencast.com/t/nHZCeolq9Dq