FAQ

Call Center Configuration and Operation
This document describes the way to setup Call Center Users’ profiles and how the Call Center Users can use the booking engine for making online reservation ...
Mon, 28 Mar, 2022 at 1:14 PM
Children Pricing in booking engine
This document describes the way you can setup kid categories in the system and how Bookonlinenow charges kids. Kids Configuration Parameters   MIN P...
Mon, 28 Mar, 2022 at 1:18 PM
What can I see in the Dashboard section of the Extranet?
After successful Login you will be entered to the Dashboard Page of Bookonlinenow back-end. This section displays important overall statistics on the perfo...
Mon, 28 Mar, 2022 at 1:47 PM
How can I see all Reservations in the extranet?
BookOnlineNow Extranet: Section Reservations In this section you can search for reservations and view reservation details. Reservations Search You ...
Mon, 28 Mar, 2022 at 1:46 PM
How can I see the credit card of a reservation?
 Credit Card Decryption   To decrypt the credit card details of a reservation you need two keys: 1. The unique key of the Hotel that is produced once ...
Mon, 28 Mar, 2022 at 1:57 PM
How can I decrypt the credit card?
 Credit Card Decryption   To decrypt the credit card details of a reservation you need two keys: 1. The unique key of the Hotel that is produced once by...
Mon, 28 Mar, 2022 at 1:58 PM
How the client can cancel/modify a reservation or update his cc details?
Option 1 (Using the Reservation Notification Email) The client receives a Reservation Notification email when a new reservation is made.  Within the ...
Mon, 28 Mar, 2022 at 2:04 PM
How can I apply different prices per occupancy ?
Here we need to clarify the difference of Room Price model vs Occupancy Based Pricing model Room Price model means that we do not care how many perso...
Mon, 28 Mar, 2022 at 2:14 PM
What is Min Pax parameter I see in my rate plan configuration?
The parameter “MIN PAX” defines the minimum number of pax where the system does not calculate KID2 kids as kids but as adults. The parameter is configur...
Mon, 28 Mar, 2022 at 3:00 PM
Where and how can I setup my Cancellation policies?
From the top menu, go to Rates -> Policies   You can configure the following policies: Rate Information Payment Policy Cancellation policy   Not...
Mon, 28 Mar, 2022 at 2:27 PM